1. Definitions
1.1.”Account” means the account held with Adelaide Hills Hosting by the Customer that is used for billing, contact information and details of the Service(s) assigned to the Customer.
1.2. “Customer” means the person or entity who ordered Service(s) from Adelaide Hills Hosting.
1.3. “Service”, “Service(s)” or “Services” means any product(s) or service(s) the Customer has ordered from Adelaide Hills Hosting. This can include, but is not limited to, web site hosting, domain name registration or transfer or renewal, SSL certificates, VPS, SMS services and all auxiliary service(s). These product(s) and service(s) are identified in full within the “sign up” and “service provision” emails Adelaide Hills Hosting sends to the Customer after an order has been placed. The specific details of the Services can be found by logging in to My Hosting or on our website.
1.4. “Adelaide Hills Hosting” means the retail operations of Adelaide Hills Hosting Group (Australia) Pty Ltd (trading as Adelaide Hills Hosting Australia).
1.5. “My Hosting” refers to Adelaide Hills Hosting’s customer account, billing and management portal, available online at https://vip.Adelaide Hills Hosting.com.au
2. Acceptance
2.1. The Customer signified acceptance of the Acceptable Use Policy, as well as our Terms of Service, Privacy Policy, Customer Service Policy and any applicable Registrant Agreement, when they submitted their order to Adelaide Hills Hosting for Services, and that order was accepted.
2.2. The Customer acknowledges that they are solely responsible for ensuring that all Service(s) are in full compliance with this policy, and that they are solely responsible for the files and applications that have been uploaded and executed.
3. Unacceptable Content and Material
3.1. The Customer may not publish, transmit, distribute or store any content or material on Adelaide Hills Hosting’s servers or network that Adelaide Hills Hosting believes:
a. Constitutes child pornography;
b. Is excessively violent or incites, threatens or implies violence;
c. Contains harassing content or hate speech;
d. Is unfair or deceptive under any relevant Fair Trading or Consumer Affairs act in your state;
e. Is defamatory or violates a person’s privacy;
f. Creates a risk to a person’s safety, health or security;
g. Compromises national security or interferes with an investigation by any law enforcement agency;
h. Improperly exposes trade secrets or any other confidential or proprietary information of another person or business;
i. Is intended to assist others in defeating technical copyright protection, which includes illegal file sharing and torrents;
j. Clearly infringes on another person or businesses trade mark, patent or property;
k. Promotes illegal drugs or violates import or export laws;
l. Relates to illegal gambling or fire arms trafficking;
m. Is otherwise illegal or solicits conduct that is illegal under laws applicable to the Customer or to Adelaide Hills Hosting;
n. Is otherwise malicious, fraudulent, or may result in retaliation against Adelaide Hills Hosting by offended viewers.
4. Prohibited Use
4.1.Shared cPanel web hosting Services may not be used for the following purposes:
a. For storage of backup archives nor any data which is not directly related to and
accessible through the website itself.
b. For storage of email data exceeding 5GB in total per service; this total encompasses all email inboxes additional directories within the cPanel service including the default catchall email account.
4.2. Services, including but not limited to shared cPanel web hosting Services and Virtual Private Servers (VPS), may not be used for any of the following activities:
a. IRC scripts or bots;
b. Proxy scripts or anonymous browsing utilities;
c. Image or file hosting scripts (similar to Photobucket, Rapidshare, etc);
d. IP scanners;
e. Pirated software or “warez” sites;
f. Banner advertisement services;
g. Lotteries, banking or investment sites (such as Pyramid or Ponzi schemes);
h. Hacker focussed sites, archives or programs;
i. Sale of any controlled substance without having the appropriate permits;
j. Sites promoting illegal activities;
k. Any game servers (such as Counter Strike, Half Life, etc);
l. Any VoIP service primarily associated with game server communities(such as TeamSpeak);
m. Any other purpose that Adelaide Hills Hosting Management have deemed as unacceptable.
5. Security
5.1. The Customer acknowledges that they are solely responsible for what is hosted from and stored in the Service.
5.2. The Customer agrees to keep all PHP and CGI scripts up to date with the latest release or stable versions as directed by the publisher or developer. Failure to do this may result in security vulnerabilities leading to your Service being compromised, defaced or destroyed.
5.3. The Customer warrants that their Service usernames and passwords will be kept in a safe and secure location at all times, and that they will not use dictionary words or consecutive strings as a password.
5.4. The Customer agrees to keep all file and folder permissions set correctly. If you are unsure of what permissions should be set, please login to My Hosting and use the Permission Fixer.
5.5. Customers with VPS Services are required to:
a. Ensure the VPS is secured as soon the Service has been provisioned by Adelaide Hills Hosting;
b. Install firewall software (we recommend CSF);
c. Perform security audits and updates of system software on a regular basis;
d. Change the root password on a regular basis;
e. Perform any other maintenance that is required on the VPS service on a regular basis.
6. Excessive Resource Usage
6.1. Per CPU core limits apply to all shared cPanel web hosting Services, and are limited to:
a. 40% utilisation per cPanel user on Business Services;
b. 30% utilisation per cPanel user on Economy Services;
c. 30% utilisation per cPanel user on WHM Multi Services. All CPU limits are strictly enforced by CloudLinux, software that monitors resources on shared cPanel web hosting servers, and any website which exceeds these limits will automatically display a “503 Service Temporarily Unavailable” message to all visitors until the resource usage falls below the assigned limits.
6.2. Where the Resource Supercharger addon has been purchased, the Customer will have access to additional CPU and RAM allocations within the CloudLinux system as defined by the product addon.
6.3. For all shared cPanel web hosting Services, the Customer may not:
a. Perform any task which unreasonably consumes server resources leading to degradation of the shared hosting server environment for other Customers;
b. Consistently utilise the resource allocations as set within CloudLinux to a level at or near to complete utilisation for any singular resource type;
c. Perform any task which generates excessive IO Load;
d. Consume large amounts of system memory;
e. Consume greater than 250,000 inodes, where 1 file equals 1 inode;
f. Execute a script which takes longer than 180 seconds to complete;
g. Operate a script which does not close MySQL connections upon completion;
h. Run any server-side or stand-alone processes or daemons;
i. Run any bit torrent applications, trackers or clients;
j. Run any web spiders of indexers;
k. Run cron entries with intervals less than 15 minutes;
l. Use PHP includes that call the full URL instead of a local file (eg. include (http://domainname.com/file.php) instead of using include(“file.php”));
6.4. For all shared cPanel web hosting Services, the Customer must request permission from Adelaide Hills Hosting and supply a valid reason before using any of the following commands in scripts, SSHor via any other means:
a. wget;
b. rsync;
c. tracert, traceroute or traceroute6;